Getting in Touch With Us

If you are ill or need immediate medical care, please contact your health care provider or, in an emergency, call 911 or go to the nearest medical facility.

Main Office
Tufts Health Freedom Plan
11 South Main Street
Suite 203
Concord, NH 03301

Main Phone Number: 1 (603) 228-7450
Toll-Free: 1 (800) 551-4782
Fax: 1 (857) 304-6074

Contact Information for Members

Member Services Phone: 1 (888) 501-6048
711 (Telecommunications Relay Service/TRS)

Hours (unless otherwise noted)
Monday - Thursday: 8:00 a.m. to 7:00 p.m.
Friday: 8:00 a.m. to 5:00 p.m.

Behavioral Health Phone: 1 (800) 547-5186

Hours (unless otherwise noted)
Monday - Thursday: 8:30 a.m. to 5:00 p.m.
Friday: 10:00 a.m. to 5:00 p.m.

Members 24-hour Nurseline: 1 (844) 234-1167

Contact Information for Providers

Provider Services Phone: 1 (888) 884-2404
Answer claims, benefits and policy inquiries.

Behavioral Health Phone: 1 (800) 547-5186
Obtain outpatient authorizations and verify behavioral health benefits.

Contact Information for Employers and Brokers

To contact a representative about a quote, call 1 (603) 228-7450.

Employer Web Support and Premium Billing

Toll-free: 1 (888) 501-6048

Web Support: 1 (800) 554-9374
Premium Billing: 1 (800) 554-9551

Media Inquiries

Please contact:
Sonya Hagopian
Vice President, Corporate Communications & Public Relations
Tufts Health Plan
1 (617) 972-1090

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