Coronavirus Update

People with COVID-19 or with other flu-like symptoms should stay home and follow all quarantine procedures. Their close contacts should be advised to stay home. If someone has more significant symptoms, they should go to their health care provider, urgent care or the emergency room. But they are advised to call in advance and follow any protocols that the facility has in place. For more information, see the Symptom Checker. 

The symptoms of COVID-19 include: fever, cough, shortness of breath, muscle aches (myalgias), chills, runny nose or stuffy nose, sore throat, headache, or diarrhea. As we learn more about the virus, we know that some people with COVID-19 have only experienced one or two mild symptoms.

Please contact your healthcare provider before going to their office.

If you need immediate medical attention (for example, if you are very short of breath), call your Emergency Department or Urgent Care Center before going and tell them about your symptoms.

Home testing kits, or other tests that are self-ordered by members, are not covered for reimbursement.

Check your symptoms online

The State of NH and ConvenientMD have partnered to provide telehealth support and COVID-19 testing to NH residents who either do not have access to a primary care provider, or who may be appropriate for COVID-19 testing but are unable to access services through usual routes.

• Patients without a primary care provider can access ConvenientMD at www.convenientmd.com/virtual-visit or by calling (833) 263-0131.
• Nationwide Search

Members are covered without cost share for COVID-19 testing, including antibody testing, when testing is determined by a primary care physician (PCP) or other treating provider to be medically necessary in accordance with current CDC and state public health department guidelines, which are being continuously updated.

Please contact your PCP or other healthcare provider to determine whether testing is appropriate for you. We will continue to update this guideline as new guidance is issued.

We understand that people have many questions regarding potential use of antibody testing. As of May 15, the U.S. Centers for Disease Control & Prevention (CDC) website states, "we do not know if the antibodies that result from SARS-CoV-2 infection will provide someone with immunity from a future infection. If antibodies do provide immunity, we don’t know what titer or amount of antibodies would be protective or the duration that protection would last."

We encourage you to learn more about testing on the following websites:

• CDC
• New Hampshire Department of Health & Human Services

• Non-Emergency Care Options
• Childhood Immunizations
• Telehealth

• There are no out-of-pocket costs for medically necessary coronavirus testing, counseling and vaccinations. This coverage applies at in-network providers, urgent care, emergency rooms and other facilities, and at out-of-network providers in the event a member cannot easily find an in-network provider to provide timely services.
  • If you are pregnant, testing is also covered at no cost for expectant parents if it is required prior to admittance to a delivery facility. Each parent must be a Tufts Health Freedom Plan member to be covered.
  • Consistent with Federal and State guidance, coronavirus tests will only be covered or reimbursed if they are medically necessary. They will not be covered solely for the following reasons:
    • Members who need a COVID-19 test to travel;
    • Members who need a COVID-19 test to return to work;
    • Members who need a COVID-19 test for school, sports, etc.;
    • Members who feel they need a COVID-19 test to visit other individuals;
    • Members who believe they have had or possibly had exposure to COVID-19 positive individuals—except if they have been identified as a close contact by the State, a State agency or a healthcare provider
    • Members who would like to know their COVID-19 status.
• There are no out-of-pocket costs for COVID-19 antibody testing. This coverage applies at in-network providers, urgent care, emergency rooms and other facilities, and at out-of-network providers in the event a member cannot easily find an in-network provider to provide timely services.
• We are waiving member cost shares - including copayments, coinsurance, and deductibles for medically necessary coronavirus in-person treatment. This coverage applies at in-network providers, urgent care center, emergency rooms and other facilities, and at out-of-network providers in the event a member cannot easily find an in-network provider to provide timely services.
• These cost-sharing changes will also apply to members of our self-funded groups that have not opted-out.

We are waiving member cost shares for telehealth behavioral health - including copayments, coinsurance, and deductibles. This coverage applies at in-network providers and at out-of-network providers in the event a member cannot easily find an in-network provider to provide timely services.

Beginning July 20, 2020 pre-COVID coverage and cost share will apply for out-of-network telemedicine.

We are working as quickly as possible to update our systems to reflect the policies noted above. In the meantime, you may receive a bill or EOB that shows a member responsibility. Tufts Health Freedom Plan will automatically reprocess all claims with dates of service on or after March 6 to reflect these policy changes.

Until further notice, fully-insured members who access services from Tufts Health Freedom Plan network providers via telehealth will have no cost share. Learn More about Telehealth.

Depending on your health plan benefits, Tufts Health Freedom Plan also offers access to 24/7 Nurse Line, where members can speak to a registered nurse to receive medical advice on appropriate care.

• Tufts Health Freedom Plan Commercial members should call 844.234.1167.

You can also call your provider with questions. If it’s an emergency call 911.

We are making it easier for you to get increased access to the prescription drugs you will need during this period of emergency by:

• Allowing for early refill of prescription medication without waiting to finish your current fill
• Allowing refill for up to a 90-day supply to the extent consistent with clinical guidelines, except for controlled substances (subject to CMS rules)

Hydroxychloroquine and chloroquine coverage:

• Prior authorization is required for coverage of chloroquine and hydroxychloroquine tablets for members initiating a new course of treatment. Coverage is limited to 28 tablets for approval related to COVID-19.
• No action is required for members who have previously been taking these drugs. They may obtain the prescribed supply up to their benefit limit.

Hydroxychloroquine​ and chloroquine drug shortage:

• Hydroxychloroquine and chloroquine are currently in short supply. 
• If you take hydroxychloroquine or chloroquine regularly for rheumatoid arthritis, lupus or another chronic condition, and are running out of the drug, we encourage you to call your pharmacist to try to locate additional supplies. 
• The Tufts Health Freedom Plan Pharmacy team and CVS Health do not have access to the inventories that are available in specific pharmacies, or the ability to find additional drug supplies. 
• If you are unable to find an additional supply, we encourage you to call the doctor who prescribed the drug to learn about alternative medication options before you run out. 

The following applies to all Tufts Health Freedom Plan products:

• Tufts Health Freedom Plan will extend authorized cycles and testing intervals for members receiving infertility treatments. Note: Prior authorization for infertility services and testing intervals valid as of March 5, 2020 are extended for cycle initiations that occur no later than August 1, 2020.
• Tufts Health Freedom Plan will not count a canceled cycle, due to COVID-19 exposure, illness or factors outside a provider’s control, towards a member’s lifetime maximum cycle limit for all products where ART services are a covered benefit with lifetime limits. Note: These situations will be reviewed on a case-by-case basis.

If you have questions regarding your health plan coverage, please call the Member Services at 888.501.6048.

Remember, depending on your health plan benefits, Tufts Health Freedom Plan also offers access to 24/7 Nurse Line, where members can speak to a registered nurse to receive medical advice on appropriate care.

• Tufts Health Freedom Plan Commercial members should call 844.234.1167.

Tufts Health Freedom Plan has an extensive policy in place to ensure the continued service of our members and clients if we are required to close our physical locations in any of our markets. Most of our employees are currently working remotely to ensure continued service to our members, providers, employer groups and brokers. Please reference our corporate continuity plan (CCP) summary for our organization for more information, or your account service team.  We will continue to keep you abreast of any changes to this policy as it develops. You can view the CCP Summary here.

Where can individuals find additional information and updates about coronavirus?

They should visit the CDC website at www.cdc.gov and click on “Coronavirus Disease 2019.” Other excellent sources of information include the following:

• The New Hampshire Department of Health and Human Services
• The Massachusetts Department of Health
• The Rhode Island Department of Public Health

Member Webinar Series
Please join us each Wednesday for a new webinar focused on maintaining your well-being through the COVID-19 pandemic. View upcoming and past webinars

Health & Wellness Articles

• Dealing with worry and anxiety about the coronavirus
• Tips for restlessness and boredom while stuck at home   
• Steps to protect your kids  
• Tips to stay connected if you are feeling lonely 
• Tips for staying active at home 
• Caring for someone with the coronavirus 
• Guidelines for a healthy diet 
• Thoughts on common questions about testing