Memory Loss

Do you or a loved one have memory loss? Do you have common signs of Alzheimer’s?

Our Memory Loss, Alzheimer’s Disease and Dementia Support Program will help you, a loved one and your caregiver(s)

  • You will receive telephonic coaching from a Nurse Care Manager at your convenience
  • We will provide assistance by recommending community resources such as the Alzheimer’s Association and support groups, as well as respite options for the caregiver
  • We will help the member and caregiver understand:
    • the disease process and common treatment plans
    • medication use and side effects
    • exercise regimen and dietary recommendations
  • We will discuss mutually established health care goals for you to achieve
  • We will assist in having conversations with you that facilitate life planning, setting goals, and communicating these goals to your families, significant others and providers.
  • We can help with long-term planning and implementing important documents associated with your health care decisions such as health care proxies.

What do your benefits cover (Medications? Durable medical equipment? Lab work? Inpatient/outpatient care?)

If you have questions about your benefit coverage, please check your Evidence of Coverage Document (EOC) on or call our member services number on your ID card.

Have a medical concern and not sure what to do?

You have options to access the care you need when you need it:

  • Reach out to your Primary Care Provider
  • Reach out to one of our compassionate and experiences Nurse Care Managers (specializing in memory loss, dementia or Alzheimers) during business hours at 888.766.9818 ext. 53532
  • Register for telehealth, powered by Teladoc® to access U.S. board certified doctors and therapists by web, phone, or mobile app – 24/7/365 at
  • Call our Nurse24 line to speak with a registered nurse 24/7/365 at 1.866.201.7919

Alzheimer’s and dementia support videos and articles

Register or Login to to access relevant Alzheimer’s and Dementia support videos including:

  • Video: Alzheimer’s Disease – Learn what steps you and your family can take to help you live well with this disease
  • Alzheimer’s Disease – What is it? What causes it? What are the symptoms? How is it diagnosed? How is it treated?
  • Dementia: Tips for Communicating
  • Dementia: Support for Caregivers
  1. Please check your Evidence of Coverage (EOC) on for coverage since your employer may be a self-insured Commercial group who needs to opt-in to this program.