Telehealth - Powered by Teladoc®

No driving, no waiting room, no copay

Virtual health care available worldwide with $0 copay1 – via web, app or phone

Get care anytime, anywhere in the world for non-emergency conditions

Everyday care

Connect with a U.S. board-certified doctor in less than an hour for everyday care concerns like upper respiratory infection (Teladoc's No. 1 diagnosis), colds and flu, allergies, pink eye and more. 92 percent of visits are resolved after the first visit.


Schedule visits with a dermatologist for skin conditions like skin rash or infection, eczema, acne and more. Teladoc dermatologists will respond with a treatment plan within two business days, which is much faster than the average 52-day wait time to see a dermatologist.2

Behavioral health

Schedule sessions with a licensed therapist (including psychiatrists, psychologists, and social workers) for behavioral health conditions like anxiety, depression and addiction

Save time and money

Telehealth visits are free for most members but could vary based on your employer's negotiated copay.3

graphic showing telehealth cost savings

Easy to use

Request a visit and connect with a doctor, who checks your medical history, diagnoses, treats, and sends your prescription to the nearest pharmacy, if medically necessary.

With your permission, the doctor can share a report about your visit with your primary care physician.

screen shots of telehealth app

Our members love telehealth

It was GREAT!!! I did it at home at 8 p.m. in my jammies! The app is super easy. You can choose to do a phone call or video chat. I did phone call, and he called very quickly, asked me about all my symptoms, prescribed me an antibiotic and some home remedies to do as well, and that was it. Less than 10 minutes, which was awesome, and the script was at my CVS in the morning. I am going to use it again if I am sick or need non-emergency help! I am going to tell other employees about it. I am nothing but happy with it! -Heather A., a member from Rhode Island

Protect yourself and your family from COVID-19

Use Telehealth³ to get screened at no cost for COVID-19 – and avoid visiting a medical office where the risk of exposure to the disease may be higher. The doctor can answer your questions about symptoms or treatment. They’ll also work with your state’s local public health department to get you the care you need.

To expedite your visit during the COVID-19 crisis be sure to:

  • Set up your account and complete your medical history in advance
  • Select “phone session” and “as soon as possible” for the appointment time
  • Turn on all notifications in the app, and keep your phone near you so you don’t miss the doctor’s call

Teladoc doctors are approving 30-day prescription refills and extended 90-day refills, when appropriate. And If you choose to call the Teladoc call center for any reason, a service representative will call you back so you do not have to be placed on hold.

You may experience extended wait times for Teladoc as long as a few hours, during the coronavirus outbreak due to high demand and need for care. Teladoc doctors are working to provide the highest-quality care and connect with you as quickly as possible. If you’re not sure of your symptoms, consider taking the Self-Assessment within the Teladoc mobile app, to evaluate your personal risk of Covid-19.

Consider the facts³

  • In the emergency room, the wait time is over four hours.4. Teladoc’s wait time can be less than one hour.
  • Compared to the E.R., Teladoc can reduce medical costs by $2,661 on average
  • Number of E.R. visits resulting in a hospital admission in 2016: 12.6 million. Many are preventable through Teladoc or a visit to your physycian4
  • Number of Teladoc visits in 2018: 136.9 million

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  1. Telehealth worldwide is available for everyday care services only. Phone access is only available for everyday care and behavioral health services. Actual emergencies such as trauma, fractures, chest pain and others clearly merit an ER visit.
  2. Average new patient dermatology wait time in Boston according to Merritt Hawkins’ 2017 Survey of Physician Appointment Wait Times
  3. Telehealth powered by Teladoc® is available to Tufts Health Freedom Plan Commercial members for plans issued or renewed in 2020 at $0 copay. Members can contact a Teladoc® doctor 24/7 if they’re concerned about their symptoms or have questions about Covid-19. Until further notice, there will be no member cost for this service to our employer-sponsored groups, including self-funded groups that have this benefit and have not opted out. Members of high-deductible health plans may be billed for deductible at a later date if the visit is unrelated to Covid-19. If you’re not sure whether your plan includes Telehealth, ask your employer
  4. This information is provided by Teladoc and has not been independently confirmed by Tufts Health Freedom Plan. Estimated cost comparison: National Center for Health Statistics 2016 report. Cost may vary depending on your plan.