Getting In Touch With Us

If you are ill or need immediate medical care, please contact your health care provider or, in an emergency, call 911 or go to the nearest medical facility

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Members

Member Services
888.501.6048
711 (Telecommunications Relay Service/TRS)
Hours (unless otherwise noted):
Monday - Thursday: 8:00 a.m. to 7:00 p.m.
Friday: 8:00 a.m. to 5:00 p.m.
Email Member Services

Behavioral Health 
800.547.5186
Hours (unless otherwise noted):
Monday - Thursday: 8:30 a.m. to 5:00 p.m.
Friday: 10:00 a.m. to 5:00 p.m.

Members 24-hour Nurseline
844.234.1167

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Providers

Provider Services
888.884.2404
Answer claims, benefits and policy inquiries

Behavioral Health
800.547.5186
Obtain outpatient authorizations and verify behavioral health benefits

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Employers + Brokers

Contact a Representative About a Quote
603.228.7450

Employer Web Support and Premium Billing
Toll-free: 888.501.6048
Web Support: 800.554.9374
Premium Billing: 800.554.9551

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Media Inquiries

Please Contact
Sonya Hagopian
Vice President, Corporate Communications & Public Relations
Tufts Health Plan
617.972.1090